Telephone Answering Services - London

Don’t leave your customers hanging on the line

You’ve built up your business to the point where customers are constantly calling you. That’s fantastic; the only problem is that you can’t do all the work, and answer the phone. Maybe your customers will understand that you’re busy and try again later. Think again: not only will they not bother phoning back, but 70% of new customers will hang up, if the phone isn’t answered within 25 seconds. So maybe they’d be happy to leave a message on your voicemail. No luck there either because 80% of potential customers will hang up if they get through to an answering machine

So, it’s vital, to your thriving business, to make sure that your phone’s answered, and answered quickly. Most consumers expect sales lines to be open out of hours and all weekend, and they also expect a polite and efficient service. If they get a poor, or even a mediocre sales call, most customers will continue to shop around.

Telephone Answering services provide a solution, but before you sign up with the first one you find online, have a think about how you want your business represented. All the answering service companies offer pretty much the same service, but their methods and pricing structures can vary substantially. Make a list of all the requirements you have and always read the small print before you sign a contract.

Phoenix24-7 have a clear pricing policy and offer:

Free Set-up
Free Email Reporting
Free SMS

Costs start from £0.75 on a per call and are fixed regardless of duration. All services are tailored to your business and provide a seemless reception service or point of contact 24hrs a day for your business. Longterm fixed price contracts also available.